Cancellations and Returns?
The Consumer Protection (Distance Selling) Regulations 2000 (as amended 2005).
By purchasing over the internet or by telephone you are entering into a “Distance Sale”. In addition to your normal statutory rights as a consumer you also have the right to cancel the contract at any time up to seven days after the date your order is delivered to you.
This right does NOT apply to products specifically made to your specifications and this includes our floor surfaces which have been cut from a roll to your specific order size.
You are under a duty to take reasonable care of the goods until the end of any cooling off period. In order to satisfy this requirement you must ensure that any sealed goods remain sealed until the end of any cooling off period, and they must remain in the same condition as purchased.
If your order has not been delivered and you wish to cancel your order please call our sales office on 0844 770 7012.
If the goods are excluded from your right to cancel (see previous paragraph) we will find out whether or not they have already been cut to your specifications and if not we will accept a cancellation of your order and refund your money. If, however, the product has been prepared for you we will only accept cancellation if we may deduct a proportion of the purchase price from the refund we issue to you to cover the losses we will incur in selling your purchase as a reduced price remnant.
When your goods have been delivered you have a reasonable opportunity to make sure that they are the goods you have ordered. If not you should not cut into, fit, or use them (other than to check whether or not they are the right goods). You should retain the packaging so that this can be reused, if possible, for their return. You will be responsible for the condition of the goods and for their reasonable care whilst they are in your possession. Call our sales office on 01572 768208 within 48 hours hours of delivery. We will arrange for the collection of the goods without charge and replace with the correct goods.
After this statutory seven day ‘cooling off’ period, you have the protection of your statutory rights. If you are unsure of your rights, please do not hesitate to seek advice from an advisory body.